smallbiz

Privacy policy

What we collect, why we collect it, the tools we use and how to contact us about your information. Last updated 12 November 2026.

Who this policy covers

This policy explains how SmallBiz (smallbizwebdesign.com.au) handles personal information from people who visit this website or contact us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you send an enquiry we collect what you enter in the form: your name, email address, phone number, website address and your answers about the help you need.

When you browse the site we collect usage information through cookies and similar technology: pages viewed, the site you came from, approximate location from your IP address, and device and browser type.

We do not ask for passwords, payment card details or your customers' records through this website. Please do not send them.

Why we collect it

  • To reply to your enquiry, book a discovery call and prepare a proposal.
  • To deliver services you ask for and keep a record of our dealings with you.
  • To understand which pages are useful and improve the website.
  • To measure our advertising and show relevant ads.
  • To meet legal obligations.

We only send marketing emails if you have asked for them or the law otherwise allows it. Every marketing email has an unsubscribe link.

Tools and service providers we use

We use trusted providers to run this website and manage enquiries. They process information on our behalf.

  • HubSpot: our enquiry form and customer records. HubSpot stores what you submit and sets cookies that recognise returning visitors.
  • Google Tag Manager and Google Analytics: website measurement, using cookies.
  • Google Search Console: search performance reports. It does not identify individual visitors.
  • Google Ads and Meta (Facebook and Instagram): advertising and measuring results, where we run campaigns.
  • Cloudflare: website hosting, security and delivery.
  • Sanity: the content system that stores our published pages. It does not hold enquiry data.
  • Email and video-meeting providers: for conversations with you.

Some of these providers store or process information outside Australia, including in the United States. We take reasonable steps to choose providers that protect personal information.

Cookies and your choices

Cookies are small files stored by your browser. You can block or delete them in your browser settings, and the site will still work. You can opt out of Google Analytics with Google's opt-out add-on and manage ad personalisation in your Google ad settings.

The free tools directory saves your chosen tools in your own browser on your own device. It does not create an account or send that list to us.

How we use AI and automated decisions

We use AI tools to help draft content, design and build websites, and summarise enquiries so we can reply faster. A person on our team reviews the work.

We do not use computer programs to make, or to substantially assist in making, decisions that could significantly affect your rights or interests, such as whether you can receive a service. From 10 December 2026 Australian privacy law requires organisations to describe that kind of automated decision-making in their privacy policy. If we start using it, we will update this policy first to say what information is used and which decisions are involved.

We do not put your personal information or your customers' records into public AI tools.

Storage and security

We keep enquiry records in HubSpot with access limited to the team members who need it. We use encrypted connections and restrict who can sign in. No system is perfectly secure, so please send only what is needed.

We keep personal information for as long as we need it for the purpose it was collected, or as the law requires, then delete or de-identify it.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing sales@smallbizwebdesign.com.au. We will respond within 30 days.

If you are unhappy with how we have handled your information, contact us first so we can put it right. If you are not satisfied you can complain to the Office of the Australian Information Commissioner.

Changes to this policy

We update this policy when our tools or practices change. The date at the top shows the latest version.